Returns & Exchanges

At Awaken Your Aura, each candle is handcrafted in small batches with love and intention. Because of the handmade nature of our products, small variations may occur — these are the beautiful marks of something truly unique.

Returns & Exchanges

Because each candle jar is handmade with Jesin, you may notice slight imperfections — this is the beauty of handcrafted art and does not affect the candle’s quality or performance.

All sales are final due to the nature of our handmade products.

• If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos at hello@shopawakenyouraura.com. We will be happy to replace the item or issue store credit.

• We will gladly replace damaged or incorrect items.

• Returns are not accepted for reasons such as scent preference or minor cosmetic variations. 

• We currently do not accept returns on used candles.

 

Shipping Responsibility:

Customers are responsible for the cost of return shipping. This includes purchasing and paying for the return shipping label. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

 

Refunds

• Refunds are only issued in cases of damaged or defective products.
• Once approved, your refund will be processed to your original payment method within 5–10 business days.

Cancellations

• Orders may be canceled within 24 hours of purchase. After that, your order will already be in production and cannot be canceled.

Exchanges

• At this time, we do not offer exchanges.

 

✨ Our priority is your experience — if you ever have concerns about your order, please reach out to us and we’ll do our best to make it right