Returns & Exchanges

At Awaken Your Aura, each candle is handcrafted in small batches with love and intention. Because of the handmade nature of our products, small variations may occur — these are the beautiful marks of something truly unique.

Returns & Exchanges

Because each candle jar is handmade with Jesin, you may notice slight imperfections — this is the beauty of handcrafted art and does not affect the candle’s quality or performance.

All sales are final due to the nature of our handmade products.

• If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos at hello@shopawakenyouraura.com. We will be happy to replace the item or issue store credit.

• We will gladly replace damaged or incorrect items.

• Returns are not accepted for reasons such as scent preference or minor cosmetic variations. 

• We currently do not accept returns on used candles.

 

🌙 Zodiac Aura Coasters

Because each piece is handmade and painted by hand, slight variations in color and texture make every coaster truly unique.
These natural differences are part of their charm and the creative process behind every piece.

For this reason, all sales are final — we do not accept returns, exchanges, or cancellations on coaster orders.
If your item arrives damaged or incorrect, please reach out within 48 hours of delivery so we can make it right. ♡

 

Shipping Responsibility:

Customers are responsible for the cost of return shipping. This includes purchasing and paying for the return shipping label. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

 

Refunds

 

Cancellations

• Orders may be canceled within 24 hours of purchase. After that, your order will already be in production and cannot be canceled.

Exchanges

• At this time, we do not offer exchanges.

 

✨ Our priority is your experience — if you ever have concerns about your order, please reach out to us and we’ll do our best to make it right